IndiGo Refund Rules 2025: How to claim up to ₹20,000

Understanding IndiGo Refund Policies

IndiGo, India's largest airline by market share, is required to comply with DGCA (Directorate General of Civil Aviation) regulations regarding passenger compensation and refunds. Under DGCA CAR Section 3, Series M, Part IV, passengers are entitled to compensation for flight disruptions.

Compensation Amounts Under DGCA Rules

According to DGCA regulations, IndiGo must provide compensation based on the following structure:

Flight Delays (2-6 hours): Up to ₹10,000 or cost of ticket, whichever is lower
Flight Delays (6+ hours): Up to ₹20,000 or cost of ticket, whichever is lower
Flight Cancellation: Full refund + compensation up to ₹20,000
Denied Boarding: Up to ₹20,000 compensation

How to Claim IndiGo Refund

To claim compensation from IndiGo, follow these steps:

Document the Incident: Keep your boarding pass, PNR number, and any communication from IndiGo regarding the delay or cancellation.
File a Complaint: Contact IndiGo's customer service within 7 days of the incident. You can email their grievance officer or use their online portal.
Send a Legal Notice: If IndiGo doesn't respond within 7 days, send a formal legal notice citing DGCA regulations. This is where AirGuard AI can help you draft a professional notice.
Escalate if Needed: If IndiGo still doesn't respond, you can file a complaint with the Consumer Forum or DGCA.

Legal Basis for Claims

Your right to compensation is protected under:

DGCA CAR Section 3, Series M, Part IV: Mandates compensation for flight disruptions
Consumer Protection Act, 2019: Defines flight disruption as "Deficiency of Service"
MoCA Passenger Charter: Outlines passenger rights and airline obligations

Common Scenarios

Scenario 1: Flight Delayed by 4 Hours

If your IndiGo flight is delayed by 4 hours, you are entitled to compensation up to ₹10,000. The airline must also provide refreshments and accommodation if the delay extends beyond 6 hours.

Scenario 2: Flight Cancelled

If IndiGo cancels your flight, you are entitled to a full refund plus compensation up to ₹20,000. The airline must also provide alternative arrangements or full refund of your ticket.

Using AirGuard AI to Claim

AirGuard AI simplifies the process of claiming compensation from IndiGo. Our AI-powered platform:

Automatically drafts a professional legal notice citing relevant DGCA regulations
Pre-fills your flight details and PNR information
Sends the notice directly to IndiGo's Nodal Officer
Helps you track the status of your claim

Pro Tip

Airlines are more likely to respond to formal legal notices than informal complaints. Use AirGuard AI to generate a professional notice in under 60 seconds.