"Technical Glitch" is NOT an Excuse: Busting Airline Myths

The "Technical Glitch" Excuse

One of the most common tactics airlines use to deny compensation is citing "technical glitches," "technical snags," or "operational reasons" as extraordinary circumstances. However, under DGCA regulations, routine technical maintenance and technical issues are NOT considered extraordinary circumstances that exempt airlines from compensation.

What Are Extraordinary Circumstances?

According to DGCA CAR Section 3, Series M, Part IV, extraordinary circumstances are limited to:

Natural disasters: Earthquakes, floods, volcanic eruptions, etc.
Political instability: War, civil unrest, terrorism
Security risks: Threats to flight safety
Air traffic control restrictions: Imposed by authorities (not airline's fault)
Strikes by third parties: Airport staff, air traffic controllers (not airline employees)

What is NOT Extraordinary:

Routine technical maintenance
Engine failures or mechanical issues
Technical glitches in aircraft systems
Pilot unavailability
Crew scheduling issues
Overbooking

The Legal Precedent

Multiple Consumer Forum judgments have established that technical glitches and routine maintenance are the airline's responsibility. The Supreme Court of India has ruled that airlines cannot escape liability by citing technical issues as they are part of normal business operations.

How Airlines Try to Mislead You

Airlines often use vague language to confuse passengers:

"Operational reasons": Too vague - demand specifics
"Technical snag": Not extraordinary - still requires compensation
"Aircraft maintenance": Routine maintenance is airline's responsibility
"Beyond our control": Technical issues are within airline's control

Your Rights Remain Intact

Even if an airline cites a "technical glitch," you are still entitled to:

Compensation as per DGCA regulations (up to ₹20,000)
Full refund if flight is cancelled
Meals and refreshments during delays
Hotel accommodation for overnight delays
Alternative flight arrangements

How to Challenge the "Technical Glitch" Excuse

When an airline denies compensation citing technical issues:

Demand Specifics: Ask for detailed explanation of the technical issue
Cite DGCA Rules: Reference CAR Section 3, Series M, Part IV
Send Legal Notice: A formal notice citing the regulation strengthens your case
File with Consumer Forum: If airline refuses, escalate to Consumer Forum

Pro Tip

Airlines are legally required to prove that the delay/cancellation was due to extraordinary circumstances. The burden of proof is on them, not you. A legal notice generated by AirGuard AI forces them to provide proper justification or pay compensation.